International Patient Guide

This guide takes you from making the appointment to your arrival, registration and discharge.

MAKING A DOCTOR'S APPOINTMENT
Doctor’s Appointment
Make an appointment to see a doctor via:
WhatsApp
+6017 – 979 8888
Email
my.gkk.inquiry@­parkwaypantai.com
Required Documents
Please have these information and documents ready when making your appointment:
AIRPORT TRANSFER FROM KOTA KINABALU INTERNATIONAL AIRPORT
Airport Transfer Booking
Gleneagles Kota Kinabalu offers complimentary airport transfer to get you from the airport to the hospital. Make your booking in advance via:
Call International Patients’ Centre:
+6088 – 518 888
Email
my.gkk.inquiry@­parkwaypantai.com
Required Information
Please provide the following information when making reservation:
REGISTRATION PROCESS AT GLENEAGLES KOTA KINABALU
Registration
  • Proceed to the Admission Counter at the Main Lobby.
  • Please ensure you have these documents ready:
    • Identification Card/Passport
    • Emergency contact (mandatory)
    • Past medical records (if applicable)
    • Doctor’s referral letter (if applicable)
    • Insurance card (if applicable)
    • Insurance form (if applicable)
    • Guarantee letter (if applicable)
For Outpatient Services
  • Proceed to the Admission Counter at the Main Lobby for registration.
  • Once doctor’s consultation is over, payment can be done either at the lobby cashier (without medication) or pharmacy (with medication).
For Inpatient Services
  • Proceed to the Admission Counter at the Main Lobby for registration (during office hours).
  • For after office hours, registration can be done at the Emergency Counter located at the Ground Floor.
  • Payment can be done either at the lobby cashier (without medication) or pharmacy (with medication).